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PEACE OF MIND.

results. reimagined.

Electrophysiological Monitoring with Results Ready When You Are.

Testing with the most technologically advanced, hospital-quality diagnostic equipment in the comfort of their own home, your patients’ results are delivered to you quickly anywhere you have internet access to our secure portal.

PEACE OF MIND.

results. reimagined.

Electrophysiological Monitoring with Results Ready When You Are.

Testing with the most technologically advanced, hospital-quality diagnostic equipment in the comfort of their own home, your patients’ results are delivered to you quickly anywhere you have internet access to our secure portal.
PEACE OF MIND.

innovation. in-home.

Electrophysiological Monitoring in the Comfort of Your Own Home.

Neuro Dynamics’ portable, in-home EEG monitoring gives physicians and patients the most complete picture of brain activity, to drive accurate diagnosis, provide answers to questions, and prescribe effective treatment to bring patients peace of mind.
PEACE OF MIND.

data. delivered.

Electrophysiological Monitoring in the Comfort of Your Own Home.

Neuro Dynamics’ portable, in-home EEG monitoring gives physicians and patients the most complete picture of brain activity, to drive accurate diagnosis, provide answers to questions, and prescribe effective treatment to bring patients peace of mind.

how it works.

Tab 1
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Neuro Dynamics provides Video Ambulatory EEG tests in the privacy and convenience of the patient’s home, with minimal disturbance to daily and nightly routines. When the physician determines an EEG is required, the physician contacts Neuro Dynamics to begin the testing process in the patient’s home. We will contact the patient within 24 hours of receiving their order to set the appointment.

A specialist will come to the patient’s home to set up the EEG. The technician places a non-invasive sensor on the scalp. The sensor merely records brain activity, and produces no sensation. The technician then sets up two video cameras — one in the bedroom, and one in the main activity/living area, usually recording data for 24-72 hours.

After the data has been gathered, a board-certified neurologist reviews the information during the EEG process. Most physicians use our secure online service to view the data collected, and it can be viewed through any secure internet connection. Patients are then contacted by their physician and will follow recommended next steps as determined by the interpretation of the testing.

our process.

Receive physician’s order and clinical notes
Obtain insurance pre-authorization
Schedule study with patient
Conduct study at patient’s home
Analyze study and generate report
Deliver report to ordering physician

who it’s for.

ADULTS

privacy and comfort. delivered.

Electrophysiological Monitoring in the Comfort of Your Own Home.

Everything you need to know about Video EEG.

Neuro Dynamics provides you with the tests you need in the privacy and convenience of your own home, with minimal disturbance to your daily and nightly routines.

Services: Video EEG tests are painless, and usually take just 24-72 hours to complete. Most insurance providers cover the cost of the test, and Neuro Dynamics handles the scheduling, preauthorization and billing. By offering in-home EEG, you and your physician get better, faster results, at a lower cost and significantly less hassle than in-hospital testing.

We provide video EEG testing 24 hours a day, seven days a week. Your test takes place in the comfort of your own home, so you can sleep in your own bed, eat at your own table, and follow your normal, at-home daily routines as closely as possible.

Our Registered EEG Technologists come to your home, show you how the equipment works, and set you up for your test. They will also give you a phone number to call in case you have any difficulty with the equipment.

Frequently Asked Questions for Adults

frequently asked questions for adults

What is an EEG?
An EEG is an electroencephalogram test neurologists use to evaluate electrical activity of the brain. Doctors rely on an EEG to diagnose (or rule out) seizures or epilepsy. An EEG uses sensors to record electrical activity, and measure voltage and frequency of brain waves in different areas of your brain.

Why does my doctor want me to have an EEG?
EEG can be used to diagnose seizure disorders, causes of confusion, sleep disorders, head injuries like concussions, degenerative conditions, infections, tumors and metabolic disorders that affect the brain.

What is a Video Ambulatory EEG?
Physicians recommend Video Ambulatory EEG
• To evaluate a patient for epilepsy or another seizure disorder
• To prepare for epilepsy-related surgery
• To evaluate how well anti-seizure or epilepsy medication is working

Considered the Gold Standard for EEG testing, a Video Ambulatory EEG shows the doctor any kind of events happening over the testing period while you are going about your everyday business. This test also gives your neurologist a better understanding of what might happen while you sleep.

Video tells your doctor a more complete story about any seizures, headaches or episodes you may be having, because it records your behavior at the same time it measures brainwave activity.

A technician will come to your home for about two hours to set up your EEG. The technician will use a special adhesive to attach the sensors to your scalp, wrap your head in gauze to keep the sensors in place, and set up two video cameras—one in your bedroom, and one in your main activity/living area. Once you complete setup, you will not be able to shower, so read below for specific instructions about showering and shampooing the day before your test.

Does my insurance cover an EEG?
Most insurance companies, including Medicare and Medicaid, pay for EEG testing. Neuro Dynamics works with insurance companies for pre-authorization, but you are responsible for determining what your share of the cost will be (co-pays, deductibles, co-insurance, etc.)

What happens once my doctor tells me I need this test?
Your physician contacts us to begin the process. We will contact you within 24 hours of receiving their order to set the appointment.

Does an EEG hurt? Can it harm me?
There is no discomfort or pain with an EEG. The technician uses non-invasive sensor placement on your scalp, it feels strange sometimes, but the test itself is painless. The sensors merely record brain activity, and produce no sensation. Sometimes, a patient experiences temporary skin irritation, but that is rare and easily treated. During a prolonged period of wearing sensors, patients may experience mild discomfort, itching or headaches. This is normal and is not anything to be concerned about.

How do I prepare for my EEG test?
• Do not use any oils, gels, mousse, sprays or conditioner on your hair for 24 hours before the test
• Wash your hair the night before
• Avoid caffeine for 8 hours before the test
• Don’t wear anything that goes over your head; wear a front-button or front-zip shirt, so you can easily undress for bed
• Sometimes, your doctor will need to evaluate your sleep, so you may be asked to shorten the sleep you get the night before the test
• The technician will give you an event button to push any time you have any kind of seizure, headache or confusion episode, as well as a diary to fill out with the activities you do, like eating, taking medications, sleeping or napping. The more accurate the diary you keep, the more complete your test results will be.
• At the end of the study, you will use a special solvent to remove the sensors from your hair

Will anyone else in my family be in the video with me?
Anyone who walks in front of one of the video cameras will be captured on video for a short period. The video and audio recording is continuous, but will be analyzed and edited so that only portions that require the physician’s attention will be viewed.

What equipment is involved?
• Sensors attached to the scalp to measure electric activity in the brain
• An event button, which you will press when you have a seizure, headache or confusion activity
• Two separate video tripods—one in the bedroom and one in a living area you choose with the technician’s help
• The camera view is limited to the area where you will be most of the time, and your spouse or bed partner will not be on camera in the bedroom

Can I use electronics (cell phone, Bluetooth, microwave oven, wireless thermostat, iPad, FitBit and the like) during the test?
Most electronics do not interfere with the testing process, as long as they do not touch the sensors themselves. Some medical devices like cochlear implants have been known to disturb the signal being transmitted, so please check with the technician who comes to your home if you typically use anything you think may interfere with transmission, or call our phones answered 24 hours a day: 918.770.9333.

Do I need to sleep by myself during the test?
No, you don’t.

Can I go outside or run an errand during the test?
You can go outside, though it is recommended that you take a video camera with you if you do. We recommend you plan to stay home for the duration of your test (typically 24-72 hours) and ask that you do not leave to run any errands; if you absolutely must leave your home, please call our 24-hour hotline 918.770.9333 and tell them you will be temporarily out of range.

Is there anything I should not do during the test?
As a general rule of thumb, you should not do anything during the test that will elevate your heart rate or cause you to sweat. You also cannot bathe, shower or swim during the test, but you can clean your skin with damp cloths.

What if I have a question after the technician leaves?
Call our 24-hour hotline at 918.770.9333 for immediate assistance.

What do I do if I have a seizure or other medical event during the test?
Neuro Dynamics does not provide medical care; depending on the severity of your episode, you and/or your caregiver should decide whether to call a physician or 911. During your testing period, please record each event in your log, and press the event button the technician left with you during setup.

What if I DON’T have an event or seizure during my EEG?
The EEG doesn’t always capture an episode, but that doesn’t mean there is no benefit to having done the EEG—a patient’s EEG isn’t always “normal” just because there is no seizure or episode. Many times, people with seizure disorders have brief, abnormal activity during wake and sleep cycles without symptoms, and are captured during the test. All activity recorded will help your physician determine the best course of treatment for you.

What if something goes wrong during the test?
We have Registered EEG Technicians monitoring your test the entire time to ensure your data is recording properly. Many times, we can solve a problem remotely online; however, if a sensor detaches, we will dispatch a technologist to re-apply it. You can call us 24 hours a day: 918.770.9333.

What if I have a medical emergency?
Call 911. The monitoring we do does not extend responding to any type of medical emergency, and an ambulance will arrive quickly to take care of your situation.

How long after the test is complete will I have results?
Your data will be given to your neurologist 48 hours after your test is complete. Most neurologists will have a report ready a few days after that, and most physicians prefer to go over test results in person rather than over the phone. Please check with your referring physician for your EEG results, not with Neuro Dynamics.

CHILDREN

Frequently Asked Questions for Children

CHILDREN

frequently asked questions for children

Does an EEG hurt? What should I tell my child?
There is no discomfort or pain with an EEG. When the technician comes to your house to start the test, the placement of the sensors can feel strange, but the test itself is painless. The sensors just record brain activity, and produce no sensation. Sometimes, a patient experiences temporary skin irritation, but that is rare and easily treated. During a prolonged period of wearing sensors, patients may experience mild discomfort, itching or headaches. This is normal and is not anything to be concerned about.

What is a Video Ambulatory EEG?
It is considered the Gold Standard for EEG testing—the best test you can take. A Video Ambulatory EEG shows the doctor any kind of events happening over the testing period (usually 24-72 hours) while your child is doing what he or she normally does. This test also gives your child’s neurologist a better understanding of what might happen while he or she sleeps.

Video tells your doctor a more complete story about any seizures, headaches or episodes your child may be having, because it records their behavior at the same time it is measuring brainwave activity.

A technician will come to your home for about two hours to set your child up for their EEG. The technician will use a special adhesive to attach the sensors to their scalp, and set up two video cameras—one in the bedroom, and one in the main activity/living area. The technician will also wrap your child’s head in gauze to help the sensors stay in place so you don’t have to do a second study. Your child can watch TV, play games, nap and read. Once setup is complete, your child will not be allowed to bathe for the duration of the test. Special instructions about bathing the night before are next.

How do I prepare my child for their EEG test?
• Wash their hair the night before
• Do not use any oils, gels, mousse, sprays or conditioner on their hair for 24 hours before the test
• Do not let them have caffeine for 8 hours before the test
• Don’t let your child wear anything that goes over their head; dress them in a front-button or zip-front shirt so they can easily undress for bed
• Sometimes, your doctor will need to evaluate your child’s sleep, so you may be asked to shorten the amount of sleep your child gets the night before the test
• The technician will give you an event button to push any time your child has any kind of event, headache or confusion episode, as well as a diary to fill out with the activities he or she does, like eating, taking medications, sleeping or napping. The more accurate the diary you keep, the more complete the test results will be.
• We give you a special solvent so you can remove the sensors from your child’s hair after the test is complete

How is Video EEG for a child different from an Adult Video EEG?
He or she will wear sensors painlessly attached to their scalp using a mild adhesive. The technician will wrap their head in gauze to secure the sensors in place for the duration of the exam.

Is there anything my child is NOT allowed to do during the testing?
Your child can maintain their usual level of activity, though avoid lots of caffeine for them, as well as any activity that will raise their heart rate, get their head wet, or make them sweat—but you can clean their skin with damp cloths.

No toys or electronics should interfere with the signal transmitted from the sensors to the recording device.

PHYSICIANS

accuracy and convenience. delivered.

Neuro Dynamics Helps Your Patients

Learn everything you need to know.

Neuro Dynamics’ registered EEG techs monitor all EEGs 24 hours a day, seven days a week, which gives you the highest quality, uninterrupted video of your patients during the 72-hour testing period.

Online access to your patients’ EEG results is available to you just 4 – 8 days after the order is received and testing is complete—faster than our competitors—so your patients can have the answers they’re looking for as quickly as possible. In the video, you will be able to see the patient’s behavior before, during and after any event.

Call or email us to get started with a patient referral: 918.770.9333 or info@myneurodx.com. You can also click here to download a Physician Order Form and fax it to us at 918.770.9333 or scan and email it to info@myneurodx.com.

Once you fax or email your first order, please call to ensure that we received it. After that, here’s what happens: we send your office a confirmation that the order was received; we attempt to contact the patient within 24 hours to schedule their EEG test; we notify you when the patient is scheduled; we perform the study at the patient’s home; we contact you through your indicated preference to let you know when the patient’s data is available for review; and we provide you with a billing flowsheet detailing services provided, dates and codes.

Technology/Equipment: The diagnostic is easily administered in the comfort of the patient’s own home. The patient wears a small recording device that weighs less than a pound. We set up and disconnect the patient in the privacy of their home as well, eliminating the need to visit a doctor’s office and offering complete privacy.

Neuro Dynamics utilizes the Lifelines iEEG Portable, the first-ever, true Virtual EMU that revolutionizes in-home EEG. Providing hospital-quality EEG in the patient’s home is a 21st century reality, giving you and your patients faster results, and a more accurate diagnosis—thanks to critical, state-of-the-art technological advances like high-quality Day & Night IR video monitored at all times by qualified, trained technicians.

Lifelines’ iEEG Portable offers:
• Immediate access to important data from anywhere with internet access
• Powerful patient management and review with a clean, easy to use interface
• HIPAA compatibility tools
• Superb HD video

Frequently Asked Questions for Physicians

frequently asked questions for physicians

What types of EEGs does Neuro Dynamics perform? Are all Neuro Dynamics EEGs done in-home?
We do all types of video EEGs in the home: routine, sleep-deprived, short- and long-term EEGs ranging from one day to many weeks, depending on what is indicated by the particular patient’s needs. We perform EEGs at many different locations—at hospitals, schools, nursing homes, clinics and assisted living facilities—we go where you need us.

For what ages does Neuro Dynamics provide EEG services?
We provide video EEG testing services for everyone from newborns to elderly patients, including patients with mental and physical disabilities and other special needs.

How quickly can I get my patient scheduled for an EEG?
For urgent situations, we can usually schedule an EEG that day. The earlier in the day you let us know you need our services, the faster we can get the patient preauthorized and scheduled.

How quickly is my patient’s EEG information turned around?
We pride ourselves on providing access to the EEG data collected faster than the industry standard—in just four to eight days.

How will I know when my patient’s information is ready to be viewed?
When you refer your patient to Neuro Dynamics, we obtain your best contact information so we can call, text, email, or page you the moment the data is ready for viewing. With our Express Service, results are available 4 – 8 days after the test is complete.

Who can interpret the data from the EEG?
Any board-certified neurologist can review the data gathered during the EEG process. Some physicians who refer to Neuro Dynamics prefer to interpret their own studies; some hire interpreting neurologists, who then bill for their own services.

How do I retrieve the data to review?
Most physicians use our secure online website to view the data collected, and it can be viewed through any secure internet connection—in your office, at your home, at the hospital. Or, if you prefer, we can mail you a flash drive or DVD/CD with the data copied onto it for your viewing on any computer.

Who does the billing for this EEG test?
The referring and/or interpreting physician bills for his/her services; Neuro Dynamics bills the insurance company for the technical component of the testing.

Who does the preauthorization, scheduling and billing for the EEG testing?
Neuro Dynamics does all the preauthorization and scheduling for testing, and works with the patient to accommodate their needs as much as we can in order to inconvenience them the least during a prolonged testing period (usually 24-72 hours). The patient usually knows if their insurance covers EEG testing; in most cases, insurance does cover EEG testing. We bill the insurance company for the technical component of the test, and the patient is responsible for any costs not covered by insurance (co-pays, co-insurance, and deductibles)

When does Neuro Dynamics offer testing?
Neuro Dynamics performs Video EEG weekdays, weeknights, and weekends—days and overnights.

How can I dictate the EEG?
A neurologist can dictate the EEG immediately through our secure website, which provides an instant report/transcription that can be emailed, printed or saved for future use. If he/she prefers, the neurologist can use their own transcription/dictation service.

Can I re-montage the EEG while I’m reviewing it?
Yes. You can change filters and settings on the EEG you’re reviewing, and can even create your own default settings for filters and montages for subsequent EEG reviews.

What about long-term EEGs? How does Neuro Dynamics scan and prune those?
Neuro Dynamics’ Registered EEG Technologists scan the entire recording, and run it through a spike- and seizure-detection process. The neurologist will receive the entire EEG, as well as individual files of normal and abnormal activity, for review.

What if something happens to the equipment or video feed during the EEG?
Neuro Dynamics provides remote monitoring 24 hours a day, seven days a week; Registered EEG Technologists monitor every study for quality control throughout the entire EEG video recording, so they know instantly if sensors come loose or the video quality is compromised. We do our very best to rectify any issues that occur as soon as possible. We use phones and email to try to contact the patient directly; we can also dispatch an EEG technologist to the patient’s home, night or day, to fix the problem.

SMS & Text Messaging Privacy Policy +

SMS & Text Messaging Privacy Policy

Effective Date: October 5, 2026
Last Updated: October 5, 2026

NeuroDx (“NeuroDx,” “we,” “us,” or “our”) respects your privacy.

This SMS & Text Messaging Privacy Policy describes how we collect, use, disclose, retain, and protect information associated with SMS and MMS communications between NeuroDx and individuals who communicate with us by text message.

This policy applies specifically to text messaging and supplements any other privacy policy, Notice of Privacy Practices, terms of use, or other privacy notice that may apply to your relationship with NeuroDx.

1. Scope of This Policy

This policy applies to information collected when you:

Provide NeuroDx with a mobile telephone number
Opt in to receive text messages
Communicate with NeuroDx by SMS or MMS
Respond to a NeuroDx text message
Request appointment or service information through text messaging
Use an SMS keyword or other messaging enrollment process
Change your text messaging preferences
Opt out of text messaging

2. Information We May Collect

When you participate in NeuroDx text messaging, we may collect or maintain information including:

Contact Information

Name
Mobile telephone number
Other contact information you provide

Consent Information

We may maintain records regarding:

Whether you consented to receive text messages
The date and time consent was provided
The method through which consent was provided
The type of messages you agreed to receive
Changes to your communication preferences
Opt-out requests
Re-enrollment or renewed consent

Messaging Information

We may collect or maintain:

Text messages sent to you
Text messages received from you
Date and time of messages
Message status
Delivery status
Opt-in or opt-out keywords
HELP requests
Other communications associated with the SMS program

Technical Information

Our telecommunications or messaging providers may process technical information necessary to transmit communications, including:

Carrier information
Device or routing information
Delivery records
Message identifiers
Telephone number status
Error or failure information
Other technical metadata associated with messaging services

Service-Related Information

If your communication concerns NeuroDx services, we may associate SMS communications with other information we maintain about your relationship with us, to the extent permitted or required by applicable law.

3. How We Use SMS Information

NeuroDx may use information associated with text messaging to:

Send appointment confirmations and reminders
Communicate regarding scheduling or rescheduling
Respond to inquiries
Provide requested information
Provide customer, patient, or administrative support
Send service-related notifications
Communicate regarding registration or intake
Send account or billing-related notifications where appropriate
Confirm communication preferences
Process opt-in and opt-out requests
Provide technical support
Maintain records of consent
Prevent unwanted messages
Prevent fraud or misuse
Protect the security and integrity of our systems
Comply with applicable laws, regulations, carrier requirements, and industry standards
Establish, exercise, or defend legal rights
Fulfill other purposes disclosed at the time you provide consent

We will use SMS information only for legitimate purposes consistent with your consent, our relationship with you, and applicable law.

4. Mobile Information Will Not Be Shared for Marketing

NeuroDx will not sell, rent, share, transfer, or disclose your mobile telephone number, SMS opt-in information, or SMS consent information to third parties or affiliates for their marketing or promotional purposes.

SMS consent is not shared with third parties or affiliates for marketing purposes.

Your mobile information may be provided to service providers solely when reasonably necessary to provide services on behalf of NeuroDx, such as transmitting messages, managing messaging infrastructure, maintaining telecommunications systems, or supporting our operations.

Those service providers are not permitted by NeuroDx to use your mobile telephone number or SMS consent for their own independent marketing or promotional purposes.

This restriction on sharing mobile information applies regardless of any broader provisions concerning information sharing that may appear elsewhere in a NeuroDx privacy policy.

5. Service Providers

NeuroDx may use third-party companies to support our text messaging services.

These may include:

Telecommunications carriers
SMS and MMS platforms
Cloud communications providers
Technology providers
Information technology providers
Security providers
Scheduling or practice-management providers
Customer or patient communication platforms
Other vendors necessary to support NeuroDx operations

These parties may process information only as reasonably necessary to perform services for NeuroDx or as otherwise permitted or required by law.

Where appropriate, NeuroDx requires vendors to maintain reasonable confidentiality, privacy, and security safeguards.

6. Other Permitted Disclosures

In addition to disclosures to service providers, NeuroDx may disclose information when reasonably necessary or required to:

Comply with applicable law
Respond to a valid subpoena, court order, warrant, or governmental request
Comply with regulatory requirements
Protect the rights, property, or safety of NeuroDx, our patients, customers, employees, or others
Investigate fraud, abuse, security incidents, or unlawful activity
Enforce agreements or policies
Establish, exercise, or defend legal claims
Facilitate a corporate transaction where legally permissible and subject to applicable privacy requirements

Nothing in this section permits NeuroDx to sell or share mobile numbers or SMS consent information with third parties or affiliates for their marketing or promotional purposes.

7. Healthcare Information

Because NeuroDx may provide healthcare-related services, some communications may contain or relate to health information.

Where information is subject to healthcare privacy laws or other specific privacy requirements, NeuroDx will handle that information in accordance with applicable law and applicable NeuroDx privacy notices.

This SMS Privacy Policy does not replace any Notice of Privacy Practices that may separately apply to protected health information.

8. SMS Is Not a Fully Secure Communication Method

Standard SMS and MMS communications generally are not end-to-end encrypted and may travel through telecommunications systems outside NeuroDx’s control.

Accordingly, there are privacy risks associated with text messaging.

For example:

Messages may appear on a device’s lock screen
Other individuals may have access to your telephone
Messages may synchronize to tablets, computers, smart watches, or other connected devices
Mobile carriers or messaging providers may retain message information
Messages may be backed up automatically
Messages may be forwarded, copied, photographed, or otherwise disclosed by someone with access to your device

By electing to communicate with NeuroDx through standard text messaging, you acknowledge these inherent risks.

Where appropriate, NeuroDx may direct you to a secure portal, telephone call, or another communication method for particularly sensitive information.

9. Protecting Your Privacy

You can help protect the confidentiality of text communications by:

Using a passcode, password, biometric lock, or other security feature on your mobile device
Disabling message previews on your lock screen
Preventing unauthorized individuals from accessing your phone
Reviewing which devices synchronize with your messaging account
Promptly notifying us if your telephone number changes
Avoiding sending highly sensitive information through SMS unless specifically requested through an appropriate process

10. Sensitive Information

Unless specifically requested through an appropriate NeuroDx process, please do not send highly sensitive information through standard text messages.

Examples include:

Social Security numbers
Passwords
Login credentials
Full payment card numbers
Bank account information
Copies of identification documents
Detailed medical records
Highly sensitive health information

NeuroDx may redirect a conversation to a more appropriate or secure communication channel when necessary.

11. No Medical Emergencies by Text

Text messaging should not be used for emergency medical situations or urgent medical advice.

If you are experiencing a medical emergency, call 911 or seek emergency medical care immediately.

NeuroDx does not guarantee that incoming text messages will be monitored continuously or reviewed within a particular period of time.

You should not delay obtaining medical care because you are waiting for a response to an SMS message.

12. Consent and Choice

NeuroDx sends SMS communications in accordance with the consent you have provided and applicable law.

You may choose not to receive text communications.

Consent to receive text messages is not a condition of purchasing goods or services from NeuroDx.

Choosing not to receive text messages does not prevent you from receiving NeuroDx services, although we may need to communicate with you through another available method.

13. Message Frequency

Message frequency varies.

The number of messages you receive depends on your relationship and interactions with NeuroDx, including appointment activity, scheduling, requests, services, and communications with our staff.

14. Message and Data Rates

Message and data rates may apply.

Your wireless carrier’s standard messaging, data, and other charges may apply to messages sent or received through NeuroDx SMS communications.

NeuroDx is not responsible for charges imposed by your carrier.

15. Opting Out of Text Messages

You may withdraw your consent to receive NeuroDx text messages at any time.

Reply:

STOP

to a NeuroDx text message to opt out.

We may also recognize other reasonable expressions of an opt-out request.

After you opt out, NeuroDx may send one final confirmation message acknowledging that your request has been processed.

You may also contact NeuroDx directly to request removal from SMS communications.

Opting out of SMS does not prevent us from contacting you through other legally permitted methods.

16. Requesting Help

For assistance with SMS communications, reply:

HELP

to a NeuroDx message.

You may also contact NeuroDx through the contact information available at:

www.myneurodx.com

17. Data Retention

NeuroDx may retain information associated with SMS communications for as long as reasonably necessary to:

Provide services
Maintain appropriate healthcare or business records
Document consent
Document opt-out requests
Comply with legal and regulatory obligations
Resolve disputes
Maintain security
Prevent unwanted communications
Establish, exercise, or defend legal claims
Meet legitimate operational requirements

Retention periods may vary depending on the nature of the information and applicable legal requirements.

18. Data Security

NeuroDx uses reasonable administrative, technical, and organizational safeguards designed to protect information under our control from unauthorized access, use, alteration, loss, or disclosure.

However, no communication or information system can be guaranteed to be completely secure.

Because standard SMS transmission depends on telecommunications providers and devices outside our control, NeuroDx cannot guarantee the security of information while it is being transmitted through SMS.

19. Telephone Number Changes and Reassignment

Telephone numbers may be disconnected or reassigned to other individuals.

If the mobile number you provided to NeuroDx changes or is no longer under your control, please notify us promptly or opt out before discontinuing the number.

We may use reasonable processes or services to identify deactivated or reassigned numbers and discontinue messages where appropriate.

20. Children’s and Minors’ Information

NeuroDx does not knowingly obtain SMS consent directly from a minor when parental, guardian, or other legally authorized consent is required by applicable law.

If a parent, guardian, or legally authorized representative provides a telephone number for communications relating to a minor, NeuroDx may communicate with that authorized individual

SMS Terms & Conditions +

SMS Terms & Conditions

Effective Date: October 5, 2026
Last Updated: October 5, 2026

These SMS Terms & Conditions (“SMS Terms”) govern text messages sent by or on behalf of NeuroDx (“NeuroDx,” “we,” “us,” or “our”) to individuals who have provided a mobile telephone number and consented to receive text messages from us.

By opting in to receive SMS or MMS messages from NeuroDx, you acknowledge that you have read, understand, and agree to these SMS Terms.

These SMS Terms supplement any other terms, privacy policies, notices, or agreements that may apply to your relationship with NeuroDx.

1. SMS Program Description

NeuroDx may use SMS and MMS text messaging to communicate with individuals regarding our services and their interactions with NeuroDx.

Depending on your relationship with us and the consent you have provided, messages may include:

Appointment confirmations

Appointment reminders

Scheduling and rescheduling communications

Registration or intake reminders

Service-related notifications

Patient or customer support communications

Requests to contact our office

Administrative notifications

Billing or account-related notifications

Follow-up communications

Status updates

Responses to inquiries initiated by you

Other informational or transactional communications related to NeuroDx services

Other communications for which you have specifically provided consent

NeuroDx will not use your enrollment in an informational or transactional SMS program as permission to send unrelated marketing or promotional text messages unless you have separately consented to receive such messages where required by law.

2. Consent to Receive Text Messages

You may consent to receive text messages from NeuroDx through one or more methods, including:

Providing your mobile telephone number through a NeuroDx website or online form

Selecting or checking an SMS consent option

Providing consent during registration or intake

Providing consent during scheduling

Providing written consent

Providing consent through another documented enrollment process

Initiating a text conversation with NeuroDx where permitted

Using an authorized SMS opt-in keyword, if offered by NeuroDx

By opting in, you authorize NeuroDx and service providers acting on our behalf to send text messages to the mobile telephone number you provided.

Your consent applies only to communications from NeuroDx and the specific messaging purposes for which you provided consent.

Consent to receive text messages is not a condition of purchasing goods or services from NeuroDx.

Where required by applicable law, we will obtain any additional consent required before sending marketing or promotional communications.

3. Message Frequency

Message frequency varies.

The number of messages you receive will depend on your interactions with NeuroDx, including your appointments, requests, services, account activity, and communications with our staff.

You may receive multiple messages in connection with a particular appointment, service, request, or ongoing interaction.

4. Message and Data Rates

Message and data rates may apply.

NeuroDx does not charge you for receiving text messages from us. However, your wireless carrier may impose message, data, or other charges under your mobile service plan.

You are solely responsible for charges imposed by your wireless carrier.

Contact your wireless carrier if you have questions regarding your messaging or data plan.

5. How to Opt Out

You may withdraw your consent to receive text messages from NeuroDx at any time.

To stop receiving SMS messages, reply:

STOP

to any NeuroDx text message.

We may also recognize other customary opt-out requests, such as:

CANCEL

END

QUIT

UNSUBSCRIBE

OPT OUT

You may also contact NeuroDx directly and request that text messaging be discontinued.

After submitting an opt-out request, you may receive one final text message confirming that your opt-out request has been processed.

After your opt-out has been processed, we will not send additional messages through that SMS program unless you subsequently provide consent to receive messages again or initiate a new communication with us where a response is permitted by law.

Opting out of text messaging does not prevent NeuroDx from contacting you through other methods when permitted or required, including telephone, email, mail, patient portals, or other communication channels.

6. How to Get Help

For assistance with NeuroDx text messaging, reply:

HELP

to a NeuroDx text message.

You may also contact NeuroDx through the contact information provided on our website at:

www.myneurodx.com

7. Mobile Number and Consent Privacy

NeuroDx respects the privacy of your mobile information.

Mobile telephone numbers, SMS opt-in information, and SMS consent information will not be sold, rented, shared, or disclosed to third parties or affiliates for their marketing or promotional purposes.

We may disclose mobile information to service providers, telecommunications providers, messaging platforms, technology vendors, and other parties that assist us in delivering and operating our messaging services, but only as reasonably necessary to provide those services or as otherwise permitted or required by law.

Such service providers are not authorized to use your mobile information for their own independent marketing or promotional purposes.

SMS consent is specific to NeuroDx and is not transferable to unaffiliated third parties for their marketing purposes.

For additional information regarding how NeuroDx collects, uses, maintains, and protects information associated with text messaging, please review our SMS Privacy Policy.

8. Healthcare and Medical Communications

Some NeuroDx communications may relate to healthcare services, appointments, testing, scheduling, or other health-related matters.

Text messaging is intended primarily as a communication convenience and should not be relied upon for medical emergencies, urgent medical advice, diagnosis, or treatment.

Do not use SMS to communicate an emergency or urgent medical condition.

If you believe you are experiencing a medical emergency, call 911 or seek appropriate emergency medical care.

Text messages are not continuously monitored, and delivery of a message does not mean that NeuroDx has received, reviewed, or acted upon it.

You should not delay seeking medical attention because you are awaiting a response to a text message.

9. Privacy and Security of SMS

Standard SMS and MMS messaging may not be encrypted and may not provide the same level of privacy or security as certain secure healthcare communication systems.

Text messages may be:

Visible on a locked device

Viewed by anyone who has access to your phone

Stored by your wireless carrier or messaging provider

Included in device backups

Forwarded or copied by a recipient

Accessible through devices connected to your mobile account

By choosing to communicate with NeuroDx through SMS, you acknowledge the inherent privacy limitations associated with standard text messaging.

You are responsible for maintaining the privacy and security of your mobile device and telephone number.

If you share a phone, use a family mobile plan, permit others to access your device, or have messages displayed on a connected device, other individuals may be able to view communications sent by NeuroDx.

Where appropriate, NeuroDx may limit the amount or type of sensitive information transmitted through SMS and may direct you to a more secure communication method.

10. Sensitive Information

Unless specifically instructed by an authorized NeuroDx representative, you should not send highly sensitive information through standard SMS.

This may include:

Social Security numbers

Financial account numbers

Payment card information

Passwords or authentication credentials

Detailed medical records

Highly sensitive health information

Copies of identification documents

Other confidential information that is not necessary for the communication

NeuroDx may redirect a conversation to a telephone call, secure portal, encrypted communication method, or other appropriate channel when necessary.

11. No Guarantee of Delivery

SMS communications are provided through third-party wireless carriers, telecommunications networks, messaging platforms, internet service providers, and other systems outside NeuroDx’s direct control.

NeuroDx does not guarantee that any text message will be:

Delivered

Delivered on time

Complete

Error-free

Free from interruption

Available through every carrier or device

Messages may be delayed, blocked, filtered, duplicated, corrupted, or otherwise affected by circumstances outside our control.

NeuroDx is not responsible for delays or failures caused by your carrier, equipment, telecommunications networks, messaging providers, internet providers, device settings, spam filters, or similar third-party systems.

12. Supported Carriers and Devices

SMS availability may depend on your wireless carrier, mobile device, geographic location, and service plan.

Not all carriers, devices, or service plans support all messaging features.

You are responsible for ensuring that the mobile number provided to NeuroDx is capable of receiving text messages.

13. Providing an Accurate Mobile Number

You represent that:

The mobile telephone number you provide belongs to you or you are authorized to use it;

You are authorized to consent to receiving communications at that number; and

The information you provide is accurate and current.

If your mobile telephone number changes, is reassigned, is disconnected, or is no longer under your control, you should promptly notify NeuroDx or opt out before discontinuing use of the number.

You should not provide a telephone number belonging to another individual without authorization.

14. Reassigned or Deactivated Numbers

Mobile telephone numbers may be reassigned by wireless carriers.

If you stop using a mobile number previously provided to NeuroDx, you agree to take reasonable steps to notify us.

NeuroDx may use commercially reasonable measures to identify deactivated or reassigned telephone numbers and discontinue messaging where appropriate.

15. Age and Authority

You may only enroll a mobile telephone number in NeuroDx SMS services if you are legally authorized to provide consent for communications to that number.

If you are providing a number on behalf of another person, including a dependent, patient, minor, or individual for whom you are legally authorized to act, you represent that you have appropriate authority to do so.

16. Changes to Your Communication Preferences

You may change your communication preferences at any time by contacting NeuroDx.

Choosing not to receive SMS communications may mean that certain notifications will be provided through another available method.

Your decision to opt out of SMS will not affect your eligibility to receive NeuroDx services.

17. Third-Party Messaging Providers

NeuroDx may use third-party technology and telecommunications providers to transmit, manage, route, or process text messages.

Those providers may process information necessary to deliver communications, including:

Your mobile telephone number

Message routing information

Delivery information

Date and time information

Message content where necessary to transmit communications

Opt-in and opt-out status

Technical information associated with message delivery

Such processing is subject to applicable contractual, legal, privacy, and security requirements.

NeuroDx does not authorize messaging providers to use your SMS consent or mobile number for their own marketing or promotional purposes.

18. Records of Consent and Communications

NeuroDx may retain records relating to its SMS program, including:

The mobile number provided

The date and method of consent

The scope of consent

Messages sent or received

Opt-out requests

HELP requests

Delivery information

Other information reasonably necessary to document compliance and operate the messaging program

Records will be retained consistent with applicable law, NeuroDx policies, and legitimate business or healthcare recordkeeping requirements.

19. Prohibited Use

You may not use NeuroDx’s text messaging services to:

Send unlawful, abusive, threatening, fraudulent, or harassing content

Impersonate another person

Interfere with NeuroDx systems

Attempt unauthorized access to systems or accounts

Transmit malicious software or harmful code

Engage in any activity prohibited by applicable law

NeuroDx may restrict or discontinue text communications in response to misuse, security concerns, suspected fraud, or unlawful activity.

20. Changes to These SMS Terms

NeuroDx may update these SMS Terms periodically to reflect changes in:

Our services

Messaging practices

Technology

Carrier requirements

Applicable laws or regulations

Privacy or security practices

When these SMS Terms are updated, the revised version will be posted on our website and the “Last Updated” date will be changed.

Your continued participation in an SMS program after an update is subject to applicable law and any consent requirements that may apply.

21. Relationship to Other Policies

These SMS Terms should be read together with NeuroDx’s:

SMS Privacy Policy

General website privacy policy, if applicable

Website Terms of Use, if applicable

Applicable patient notices or healthcare privacy notices, if applicable

If another NeuroDx policy provides greater privacy protection for information subject to that policy, the more protective requirement will apply to the extent required by law.

22. Contact Information

Questions about these SMS Terms or NeuroDx’s text messaging practices may be submitted through the contact information available on our website:

NeuroDx
www.myneurodx.com

23. SMS Program Summary

By enrolling in NeuroDx SMS communications:

Program: NeuroDx SMS Messaging
Message Frequency: Message frequency varies.
Cost: Message and data rates may apply.
Opt Out: Reply STOP to cancel.
Help: Reply HELP for assistance.
Consent: Consent to receive text messages is not a condition of purchase.
Privacy: Mobile numbers and SMS consent information are not shared with third parties or affiliates for marketing or promotional purposes.

918-770-9333

info@myneurodx.com

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SMS & Text Messaging Privacy Policy

1. Scope of This Policy

2. Information We May Collect

Contact Information

Consent Information

Messaging Information

Technical Information

Service-Related Information

3. How We Use SMS Information

4. Mobile Information Will Not Be Shared for Marketing

5. Service Providers

6. Other Permitted Disclosures

7. Healthcare Information

8. SMS Is Not a Fully Secure Communication Method

9. Protecting Your Privacy

10. Sensitive Information

11. No Medical Emergencies by Text

12. Consent and Choice

13. Message Frequency

14. Message and Data Rates

15. Opting Out of Text Messages

16. Requesting Help

17. Data Retention

18. Data Security

19. Telephone Number Changes and Reassignment

20. Children’s and Minors’ Information

SMS Terms & Conditions

1. SMS Program Description

2. Consent to Receive Text Messages

3. Message Frequency

4. Message and Data Rates

5. How to Opt Out

6. How to Get Help

7. Mobile Number and Consent Privacy

8. Healthcare and Medical Communications

9. Privacy and Security of SMS

10. Sensitive Information

11. No Guarantee of Delivery

12. Supported Carriers and Devices

13. Providing an Accurate Mobile Number

14. Reassigned or Deactivated Numbers

15. Age and Authority

16. Changes to Your Communication Preferences

17. Third-Party Messaging Providers

18. Records of Consent and Communications

19. Prohibited Use

20. Changes to These SMS Terms

21. Relationship to Other Policies

22. Contact Information

23. SMS Program Summary